Michael’s Furniture was seeking an all-in-one telecom platform for their large family-owned furniture retail business. Michael’s Furniture is a trusted brand with many loyal customers and customer service is a must for their business.
In the highly competitive world of retail furniture, controlling costs is essential. Michael’s Furniture selected DeepBlueSea when seeking a telephony platform that provides cost control by location and cost control by line. In fact there is substantial cost savings for every call the company makes both domestic and international. The company began saving money immediately and has continued to see savings each month. Michael’s Furniture feels their switch to DeepBlueSea was a success.
Gerard Liberman, CEO of Michael’s Furniture, said “We will recommend DeepBlueSea. Why? Good technical support, reliable service and competitive prices.”
The other side of cost control is cost certainty. Michael can be sure that there are no surprises in his phone bill every month. DeepBlueSea’s real time dashboard allows monitoring of all lines and every call, so that there are no abuses of the company’s personal and calling policies.
Liberman’s opinion of the DeepBlueSea dashboard: “It’s very easy. The web page allows a lot of customization and the company provides good customer support.”
Michael’s management also appreciates DeepBlueSea’s responsive technical support and reliable service. The firm has been impressed with DeepBlueSea’s technical support, located three time zones away on the East Coast.
Michael’s Furniture is a traditional business that has continued to thrive by using technology to its advantage. The DeepBlueSea advanced cloud based telephony platform has proven to be a perfect fit.
See what DeepBlueSea can do for your business. Call us at 1-855-4DP-Blue.
About Michael’s Furniture
We are a family owned store for over 50 years. We offer the lowest prices in town due to our low overhead. We carry products from top manufacturers from: Signature by Ashley, Ashley Furniture, Millenium, New Classic, Somerton, E.J. Lauren, Robert Michaels, Acme, Primo, and Coaster
Our warehouse is a complete city block. We have products for all your furniture needs. You will find a big selection of Sofas, Sectionals, Coffee Tables, Casual Dining Sets, Formal Dining Sets, Bedroom Sets, Bedroom Furniture, Mattress, Futons, Youth Furniture, and more. We also carry an array of styles such as: Traditional, Contemporary, Modern, and Transitional.